Terms of service
Terms of Service
Welcome to Orvelia. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"), operated at theorvelia.com. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase products from Orvelia. By using our Services, you represent that you meet this requirement.
2. Products and Descriptions
We attempt to be as accurate as possible in describing our products, including ingredients, images, and pricing. However, we do not warrant that product descriptions, images, pricing, or other content on the Services are accurate, complete, reliable, current, or error-free. If a product offered by Orvelia is not as described, your sole remedy is to contact us at Support@theorvelia.com for a resolution under our Refund Policy.
3. Health and Supplement Disclaimer
Orvelia products are dietary supplements. **These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.**
Our products are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or qualified healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have a known medical condition. Discontinue use and consult a doctor if any adverse reaction occurs.
4. Orders and Payment
By placing an order through our Services, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing or product information, or unavailability of stock. Prices for our products are subject to change without notice.
All payments are processed securely through Shopify and our third-party payment processors. We do not store your full payment card information on our servers.
5. Shipping
We ship to addresses within the United States. Shipping times and costs will be provided at checkout. Orvelia is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
6. Returns and Refunds
Please refer to our [Refund Policy] for details on our 90-Day Money-Back Guarantee and how to request a return or refund.
7. Subscriptions
If you enroll in a subscription (auto-delivery) plan, you authorize us to automatically charge your provided payment method on a recurring basis until you cancel. You may cancel, pause, or modify your subscription at any time by contacting Support@theorvelia.com before the next scheduled billing date.
8. Intellectual Property
All content on the Services, including text, graphics, logos, images, and software, is the property of Orvelia or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Services without our prior written consent.
9. User Conduct
You agree not to:
- Use the Services for any unlawful purpose or in violation of these Terms;
- Attempt to gain unauthorized access to any portion of the Services;
- Interfere with or disrupt the operation of the Services;
- Submit false or misleading information when placing an order or contacting us.
10. Third-Party Links and Services
Our Services may contain links to third-party websites or services that are not owned or controlled by Orvelia. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.
11. Disclaimer of Warranties
The Services and all products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, Orvelia shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services or products purchased through the Services. Our total liability for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the product giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Orvelia, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising out of your use of the Services or violation of these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts having jurisdiction over Orvelia's principal place of business.
15. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.
16. Contact Us
If you have any questions about these Terms, please contact us at:
Email:** Support@theorvelia.com