Refund policy

Refund Policy

At Orvelia, your satisfaction is our priority. We stand behind the quality of our products and want you to feel confident in your purchase. Please read our refund policy below.

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee on all Orvelia products purchased directly through our website. If you are not satisfied with your purchase for any reason, you may request a refund within 90 days of the original purchase date.

To be eligible for a refund under this guarantee:

The request must be made within 90 days of the delivery date.
You must provide your order number and the email address used at checkout.
We may ask for photos of the product or packaging to help us improve our products and process your request efficiently.

How to Request a Refund

To request a refund, please contact our support team at:

Email: Support@theorvelia.com

Please include the following information in your email:

Your order number
The email address used to place the order
The reason for your refund request

Our team will respond within 1–2 business days with instructions on how to proceed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at Support@theorvelia.com within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Refund Processing

Once your refund request is approved:

Refunds will be issued to your original method of payment.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer's processing times.
You will receive an email confirmation once your refund has been processed.

Order Cancellations

If you wish to cancel an order, please contact us at Support@theorvelia.com as soon as possible. Orders that have already been shipped cannot be cancelled but may be eligible for a refund under our 90-Day Money-Back Guarantee once received.

Subscriptions

If you are enrolled in a subscription (auto-delivery) plan, you may cancel, pause, or skip your subscription at any time by contacting Support@theorvelia.com before your next scheduled shipment date. Refunds for subscription orders follow the same 90-Day Money-Back Guarantee outlined above.

Non-Refundable Circumstances

We reserve the right to decline a refund request in cases of suspected abuse of our guarantee policy, including but not limited to repeated refund requests from the same customer or account.

Contact Us

If you have any questions about our Refund Policy, please reach out to us at: