Refund policy

Return & Refund Policy

Orvelia — 90-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a 90-day return and money-back guarantee from the date of purchase.

Returns

Eligibility for Return

  • Return requests must be submitted within 90 days of the original purchase date.
  • Both opened and unopened products are eligible for return under our satisfaction guarantee.
  • One return is permitted per customer, per household.

How to Initiate a Return

  1. Contact our customer support team at [Support@theorvelia.com] with your order number and reason for return.
  2. Our team will review your request and, if approved, provide a return shipping address along with instructions.
  3. Pack the item securely and ship it back to the provided address.
  4. Once we receive and inspect the returned item, we will notify you of the approval status of your refund.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item was received damaged, defective, or incorrect due to an error on our part.
  • We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

Refunds

Processing Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days to your original payment method.

Shipping Costs

  • Original shipping charges are non-refundable, unless the return is due to an error on our part (such as a damaged or incorrect item).

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a free return, replacement, or full refund at no additional cost to you.

Order Cancellations

Orders can be cancelled free of charge before they have shipped. Once an order has shipped, our standard return policy applies.

Non-Returnable Items

For hygiene and safety reasons, opened supplement bottles returned after the 90-day window are not eligible for return or refund.

Contact Us

If you have any questions about our Refund Policy, please reach out to us at:

Email: Support@theorvelia.com