Shipping Policy

Thank you for shopping with Orvelia. Please review our shipping policy below for information on processing times, delivery, and order tracking.

Where We Ship

We currently ship to all addresses within the United States

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Once your order has shipped, delivery typically takes 2–3 business days, depending on your location. Please note that these are estimates and not guaranteed delivery dates.

Shipping Method	Estimated Delivery Time
Standard Shipping	2–3 business days

Shipping Costs

We offer free shipping on all orders over $50. Orders below this amount may be subject to a standard shipping fee, calculated at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey to your door.

Delays

While we do our best to ensure timely delivery, Orvelia is not responsible for delays caused by circumstances beyond our control, including but not limited to carrier delays, weather conditions, customs processing, or other unforeseen events.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Orvelia is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at Support@theorvelia.com and we will do our best to update it before the order ships.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please check with neighbors and your local carrier first. If the issue is not resolved, contact us at Support@theorvelia.com within 7 days of the delivery date so we can investigate and assist you.

Damaged Items

If your order arrives damaged, please contact us at Support@theorvelia.com within 7 days of delivery with your order number and a photo of the damaged item. We will arrange a replacement or refund.

Contact Us

If you have any questions about your shipment or this policy, please reach out to us at:

Email: Support@theorvelia.com